Worldwide Shipping
Delivering to Both National and International Clients
Free Next Day – UK Delivery
Once your order is ready enjoy free next-business-day delivery across the UK. All deliveries are tracked and signed for, with full insurance for added peace of mind. Deliveries typically occur between 9 AM and 1 PM, though this may vary based on your location and the season. If you have a preferred delivery time or date, we’ll accommodate your schedule to make sure it arrives when you’re available to sign for it.
Saturday Delivery (Upon Request)
Need your piece on a Saturday? We’re happy to arrange urgent delivery upon request. Just let us know, and we’ll work to meet your needs.
Trusted Delivery Partner
All UK deliveries are handled by Royal Mail, offering reliable and efficient service. Your order is fully insured, tracked, and signed for, ensuring it’s handled with the utmost care from start to finish. You can have complete confidence that your bespoke piece will arrive safely and securely.
International Shipment
International deliveries typically take 5-6 business days, though this may vary depending on your location, customs procedures, and any delays in duty processing. Your parcel will be fully tracked, signed for, and insured for its journey. Once shipped, we’ll provide a tracking number so you can monitor its progress.
Shipping Charges
International shipping charges are calculated based on your delivery location. We ensure full transparency on any associated costs, discussing all aspects of delivery, customs, and duties with you before your order is confirmed, ensuring clarity throughout your bespoke journey.
Trusted International Delivery Partners
We partner with reliable carriers like DHL and FedEx to ensure secure, efficient delivery of your bespoke piece. With these trusted services, you can rest assured your order will reach you safely and promptly.
Keeping it a Surprise?
We know how important it is to maintain the element of surprise, especially when it comes to engagement rings or sentimental gifts. All of our outer packaging is unbranded, keeping your bespoke piece a secret until the perfect moment.
How much does it cost?
The cost of bespoke jewellery depends on the design, materials and gemstones you choose. We’ll work closely with you to create something that reflects your vision while keeping your budget in mind, with clear and transparent pricing throughout. Already have an idea in mind? Get in touch for a tailored quote, or book a design session to start exploring your options.
Knowledge Hub
At Durham Rose, we believe in empowering our clients with the knowledge they need to feel confident throughout their bespoke journey. While our team are always available to answer questions during consultations and throughout the process, we’ve also created a wealth of resources to help you understand every element of your jewellery and make informed decisions with confidence.
Jewellery Services
As a bespoke company, we offer a complete service that supports every stage, providing a seamless and personal experience designed entirely around you. From initial design through to creation and aftercare, every detail is thoughtfully considered to ensure your piece is crafted with complete care.
Explore Our Blog Posts
Curious about the world of bespoke jewellery? Discover the stories behind the process, gain insight into every stage of creating a unique piece, and find answers to your questions along the way. From designing the perfect engagement ring to understanding gemstones and precious metals, our blog is your go-to guide for all things bespoke jewellery
Will the packaging make it obvious that I am receiving a ring?
Our rings are delivered by a courier in an unbranded, discrete bag. Note that we use unbranded outer packaging as a way of disguising the initial delivery for anonymity so as not to ruin the surprise. The package consists of a stylish presentation box including your gemstone/diamond certificate and invoice. The ring itself is beautifully presented in a sleek grey ring box inside a gift wrapped bag.
I am worried that my partner will find out, can the ring be delivered to somewhere other than my home address?
Regrettably, changes to the delivery address cannot be accommodated once your order has been shipped. We strongly advise providing the confirmed shipping address prior to parcel booking to prevent any potential delays.
What if the package arrives and is damaged or looks tampered with?
Although we go to great lengths to ensure that your product arrives safely and in perfect condition, it is wise to inspect the contents to ensure that they have not been damaged during transit. If you are concerned about the parcel upon receipt, please contact us immediately on +44 (0)203 393 9091 before signing for it. Once you have signed for delivery, the ring is no longer covered by our insurance.