Durham Rose Warranty
Your Jewellery, Our Commitment
At Durham Rose, we take immense pride in the quality, craftsmanship, and personal touch we put into every piece of bespoke jewellery. We are dedicated to ensuring that you are completely satisfied with your purchase. Our warranty policy provides clarity on the coverage offered for items purchased directly from us.
12-Month Warranty
All bespoke jewellery purchased from Durham Rose is covered by a 12-month warranty, starting from the date of purchase. This warranty ensures protection against any manufacturing defects in materials or workmanship under normal wear and care.
What’s Covered
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Breakage or damage resulting from faulty manufacturing or materials.
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Defective clasps, settings, or any other functional elements of the jewellery.
What’s Not Covered
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Normal wear and tear, including scratches, dents, or fading of rhodium or black rhodium plating.
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Damage caused by accidents, misuse, or improper storage and handling,
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Alterations or repairs performed by anyone other than Durham Rose.
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Damage to delicate Gemstones or particular designs that were created contrary to our professional recommendations.
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Loss or theft of the jewellery.
How to Request A Warranty Repair
If you experience any issues with your piece, follow these simple steps:
- Contact us at Studio@durhamrose.com with the following details:
- Your full name and proof of purchase (receipt or order number).
- A description of the issue, along with photographs of the affected jewellery.
2. Our team will evaluate the information and, if necessary, provide instructions on how to return the item for inspection.
3. Once we receive your jewellery, we will thoroughly assess the issue. If the problem is covered under the warranty, we will proceed with a repair or replacement at no extra cost to you.
Repairs Outside of Warranty
For jewellery requiring repair outside of the 12-month warranty period, or for issues not covered by the warranty, we offer repair services at competitive rates. Please contact us for a personalised quote.
Additional Information
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This warranty is non-transferable and applies only to the original purchaser.
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For returns, please use the original packaging, if available, to ensure the safe transport of your item.
At Durham Rose, your satisfaction and confidence in our work are of utmost importance to us. If you have any questions or concerns regarding your bespoke jewellery, please don’t hesitate to reach out—we’re here to assist you.