Post-Warranty Care
Repairs and Maintenance
At Durham Rose, we believe that the relationship with your bespoke jewellery doesn’t end when your piece is completed. Our commitment to exceptional craftsmanship and customer care extends long beyond the initial purchase, ensuring your jewellery remains as beautiful and functional as the day it was created.
While our pieces come with a one-year warranty that covers defects in craftsmanship and materials, we understand that your jewellery may need attention even after this period. Once your one-year warranty expires, repair and servicing may incur charges. Rest assured, we are dedicated to keeping our pricing competitive and transparent. We’re always happy to provide a detailed breakdown of any associated costs.
Here are the services we provide:
Cleaning & Polishing
Regular cleaning and professional polishing are essential to maintaining the brilliance of your jewellery. Our team will meticulously restore your piece to its original lustre, ensuring it continues to sparkle beautifully.
From £50
Resizing & Adjustments
If your piece needs resizing or you’d like to modify its fit, we offer expert resizing and other adjustments to ensure your jewellery remains comfortable and perfect for years to come.
From £90 (Depending on how sizes it has to be adjusted and the complexity of the design)
Stone Replacement & Repairs
Should a stone become loose, damaged, or lost, we offer expert replacement services. Our skilled artisans use only the highest quality stones and materials to restore your jewellery to its original glory.
From £30 (Depending on size, stone type and quality)
How to Request Repair & Maintenance
Every repair service at Durham Rose is performed with the same level of care and attention to detail that goes into the creation of your bespoke piece. We use only the highest quality materials and techniques to ensure that your jewellery is restored to its original beauty and strength. Our skilled craftsmen are dedicated to preserving the integrity and design of your bespoke piece, ensuring it remains a treasured part of your collection.
Jewellery Services
As a bespoke jewellery brand, Durham Rose is dedicated to offering a comprehensive suite of services that cater to all your jewellery needs. We strive to provide an unparalleled, unique experience by ensuring you have access to all necessary services under one roof. Our commitment to excellence makes us your trusted one-stop shop for all jewellery-related services, ensuring that every aspect of your journey with Durham Rose is exceptional and memorable.