Worldwide Shipping
Delivering to Both National and International Clients
At Durham Rose, we recognise that delivering your treasured piece safely is a crucial part of the bespoke jewellery experience. That’s why we work with trusted and reliable shipping partners to ensure your order arrives securely and intact. From start to finish, we’re committed to offering you a worry-free experience, with full protection for your item throughout the shipping process. Your precious piece will always be in safe hands, so you can enjoy it with complete peace of mind.
Free UK Delivery
Next Business Day Delivery
Once your order is ready enjoy free next-business-day delivery across the UK. All deliveries are tracked and signed for, with full insurance for added peace of mind. Deliveries typically occur between 9 AM and 1 PM, though this may vary based on your location and the season. If you have a preferred delivery time or date, we’ll accommodate your schedule to make sure it arrives when you’re available to sign for it.
Saturday Delivery (Upon Request)
Need your piece on a Saturday? We’re happy to arrange urgent delivery upon request. Just let us know, and we’ll work to meet your needs.
Trusted Delivery Partner
All UK deliveries are handled by Royal Mail, offering reliable and efficient service. Your order is fully insured, tracked, and signed for, ensuring it’s handled with the utmost care from start to finish. You can have complete confidence that your bespoke piece will arrive safely and securely.
Worldwide Shipping
International Delivery Times
International deliveries typically take 5-6 business days, though this may vary depending on your location, customs procedures, and any delays in duties processing. Your parcel will be fully tracked, signed for, and insured for its journey. Once shipped, we’ll provide a tracking number so you can monitor its progress.
Shipping Charges
International shipping charges are calculated based on your delivery location. We ensure full transparency on any associated costs, discussing all aspects of delivery, customs, and duties with you before your order is confirmed, ensuring clarity throughout your bespoke journey.
Trusted International Delivery Partners
We partner with reliable carriers like DHL and FedEx to ensure secure, efficient delivery of your bespoke piece. With these trusted services, you can rest assured your order will reach you safely and promptly.
Keeping it a Surprise?
We’ve got you covered!
We know how important it is to maintain the element of surprise, especially when it comes to engagement rings or sentimental gifts. All of our outer packaging is unbranded, keeping your bespoke piece a secret until the perfect moment.
Jewellery Services
As a bespoke jewellery brand, Durham Rose is dedicated to offering a comprehensive suite of services that cater to all your jewellery needs. We strive to provide an unparalleled, unique experience by ensuring you have access to all necessary services under one roof. Our commitment to excellence makes us your trusted one-stop shop for all jewellery-related services, ensuring that every aspect of your journey with Durham Rose is exceptional and memorable.
Knowledge Hub
At Durham Rose, we prioritise educating our clients to ensure they're well-prepared for their bespoke jewellery journey. While our expert designers are available for questions during design sessions and process, we've also gathered a treasure of knowledge to empower our clients with every element of the ring.
How much does it cost?
Explore our transparent pricing approach for your bespoke piece, ensuring clarity and informed decision-making throughout your jewellery creation journey. Discover how we break down costs for each element and what starting costs to anticipate.
Explore Our Blog Posts
Curious about the world of bespoke jewellery? We've got you covered! Unravel the secrets, discover the process, and find answers to all your burning questions. From crafting the perfect engagement ring to decoding gemstone choices, our blogs are your go-to guide for all things bespoke.
Will the packaging make it obvious that I am receiving a ring?
Our rings are delivered by a courier in an unbranded, discrete bag. Note that we use unbranded outer packaging as a way of disguising the initial delivery for anonymity so as not to ruin the surprise. The package consists of a stylish presentation box including your gemstone/diamond certificate and invoice. The ring itself is beautifully presented in a sleek grey ring box inside a gift wrapped bag.
I am worried that my partner will find out, can the ring be delivered to somewhere other than my home address?
Regrettably, changes to the delivery address cannot be accommodated once your order has been shipped. We strongly advise providing the confirmed shipping address prior to parcel booking to prevent any potential delays.
What if the package arrives and is damaged or looks tampered with?
Although we go to great lengths to ensure that your product arrives safely and in perfect condition, it is wise to inspect the contents to ensure that they have not been damaged during transit. If you are concerned about the parcel upon receipt, please contact us immediately on +44 (0)203 393 9091 before signing for it. Once you have signed for delivery, the ring is no longer covered by our insurance.