GUIDANCE
Aftercare 2
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→ Jewellery Aftercare
→ Ring Resizing
→ Returns
→ Warranty
Caring For Your Jewellery
Jewellery is one of our most cherished and personal accessories and with insight on how to care for it correctly, you’ll be able to maintain its beauty and lustre for generations to come. The importance of aftercare can play a big role in the longevity of your custom made piece. Here at Durham Rose, we would advise cleaning diamond and gemstone set jewellery at home using warm, soapy water and gently being brushed using a soft non-metallic brush. It is then advisable to dry with a soft cloth or air dry (not under strong or direct sunlight). Use only a mild soap if needed and avoid harsh cleaners, such as bleach or ammonia. Soft porous gemstones, such as emeralds, pearls and turquoise, should never be soaked. Simply wipe them down with a clean and moist cloth. You can minimise damage by ensuring that you remove your rings when performing household chores and sports.We also advise that you limit your jewellery’s exposure to sunlight and extreme temperatures as this can also damage the stone.
How To Safely Store Your Jewellery
Jewellery storage is an often overlooked element of aftercare. It should never be tossed into drawers because that’s how you can easily scratch metal and gemstones. Each item should be stored away separately in a box or pouch; these are provided by us at Durham Rose as part of your journey with us. A jewellery box is an ideal piece of storage for you to have, to allow your beautiful pieces to be kept in the best possible condition whilst you are not wearing them.
Metal care
Precious metals are soft and will scratch, tarnish and finishes will wear over time. The speed at which this will happen depends how much the metal is exposed to wear, especially it coming into contact with other metal or hard materials
Platinum
Platinum is a outstandingly durable and precious metal but with daily wear it can sustain small scratches and develop a patina which dulls the metal down over time. This can be removed by a professional jeweller and returned back to its original reflective state. As Platinum is such a malleable metal when it is polished the metal is displaced – not lost – so the metal will not wear down.
Palladium
Palladium will show some scratches over time but like palladium the metal is displaced and will not wear down. As the ring ages, the small marks come together to form a patina that most people find pleasant. If you want to restore a ring to its original high polish or matt finish, we can re-polish/refinish it for you.
White Gold
18K white gold jewellery is Rhodium plated which results in a bright white finish. With daily wear rhodium plating can gradually fade to reveal the natural colour of white gold which has a yellowish-off white tone. This can easily be re-plated and restored to its original luster.
Yellow Gold and Rose Gold
Yellow gold and Rose gold are beautifully luxurious metals but can show scratches from daily wear and tear. A quick buff with a soft jewellers cloth should brighten it up. To remove deeper scratches it would have to be polished with a professional polishing wheel.
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Ring Re-sizing
Is your forever ring ‘Too Big’? ‘Too Small’? Let us help you get it ‘Just Right’ with our Ring Resizing Service
Mistakes Happen
Proposing to your soulmate is not the easiest of tasks. At Durham Rose, we understand how hard it is to discreetly find out your partner’s ring size without arousing too much suspicion. Many clients often propose on guess work alone or the word of a friend/ family member because of this, we offer our clients a complimentary first resizing service.
We are happy to size up to 2 sizes completely free of charge. Commissioned rings which require further resizing, may enquire a charge along with rings which incur a higher level of complexity of work.
How Much Will This Cost?
As all of our rings are bespoke and custom made, we would have to give a unique ring resize quote to match. Please do not hesitate in contacting either your design consultant who worked with you on your piece or any of the team.
If rings are returned by postage you would incur a delivery charge which may change depending if you are sending the ring back from a UK or International address. We will advise you on this before you commit to sending us the ring for reworking to avoid any miscommunication or surprise charges.
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Returns
Completely Bespoke, Never ‘In Stock’
Due to the fact that each ring we create is completely bespoke and one-off we are unfortunately not able to offer a returns service. Our rings are commissioned to meet personal specifications which results in us not being able to reuse or resell the item. However, we work extremely closely with each client to ensure that every element of their design is correct before the design sign-off.
Here at Durham Rose we appreciate that it’s sometimes hard to visualise something purely from images, without seeing a physical representation that you can hold within your own hands. This is why we created our ‘Try Before You Buy’ options.
What About Defects and Repairs?
The rings themselves come with a one-year manufacturer’s warranty, which covers any potential mechanical defect which could occur. We at Durham Rose also offer a free ring resizing service to correct any ring fitting issues.
What Are My Rights?
As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the returns policy or the terms and conditions of sale. This does not affect your statutory rights.
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Warranty
Just like your love, your unique bespoke ring should last a lifetime
Our Warranty
With each item we manufacture we take great pride and care of the craftsmanship of all of our jewellery which is why we have developed our exclusive our year warranty. It is our promise to you that we have selected materials of the highest quality and that our level of service is second to none.
We will cover any ring maintenance within the 12 month period with a complimentary cleaning and polishing service as part of our package.
We also offer a free first resizing service and we are happy to resize up to 2 sizes free of charge; any adjustments required after this a small charge will be incurred.
What Is Not Covered?
Our ‘Manufacturing Warranty’ however, does not cover;
- The gradual wear and tear of the ring through normal everyday usage
- Loss of stones
- Product loss or theft
Some examples of common jewellery issues that would not be considered ‘Manufacturing Defects’ include:
- Metal discoloration caused by the exposure from chemicals, make-up, immersion in pools and hot tubs, or bathing.
- Precious metals, and especially prongs, wear down over time and may require restoration work as part of heavy usage wear.
- Prongs catching, wearing out, or bending over time due to excessive usage, allowing a gemstone to fall out.
- The loss or breakage of a gemstone caused by damage from excessive wear or from other damage.
Other Points To Consider
Please note that all of our rings are hand finished, so slight variations in craftsmanship or natural characteristics of each stone are unique to each individual item and therefore are not considered a ‘defect’.
If you experience damage to your purchase or are worried about any aspect of your ring then you are more then welcome to contact us so we can evaluate and advise you on your piece. Repairs which are not covered under the warranty will have a price quoted for the work before the work is carried out.
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